Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Export to pdf error

license_all
license_all
Contributor
March 5, 2018

Please, help.

2018-03-05_125822.jpg

2018-03-05 12:48:27,368 WARN [Long running task: PDF Space Export] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource http://wiki:8090/download/attachments/18087962/%D0%91%D0%B5%D0%B7%D1%8B%D0%BC%D1%8F%D0%BD%D0%BD%D1%8B%D0%B9.jpg?version=1&modificationDate=1494587768530&api=v2 during Confluence export
-- url: /spaces/flyingpdf/doflyingpdf.action | traceId: aed7a1f8caf95809 | userName: i.agranovskiy | referer: http://wiki:8090/spaces/flyingpdf/flyingpdf.action?key=Infra | action: doflyingpdf
2018-03-05 12:48:33,559 WARN [Long running task: PDF Space Export] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource http://wiki:8090/download/attachments/13271375/image2014-9-18%2019%3A2%3A36.png?version=1&modificationDate=1411052557553&api=v2 during Confluence export
-- url: /spaces/flyingpdf/doflyingpdf.action | traceId: aed7a1f8caf95809 | userName: i.agranovskiy | referer: http://wiki:8090/spaces/flyingpdf/flyingpdf.action?key=Infra | action: doflyingpdf
2018-03-05 12:48:33,619 WARN [Long running task: PDF Space Export] [confluence.extra.flyingpdf.ConfluenceExportUserAgent] getImageResource Could not retrieve image resource http://wiki:8090/download/attachments/13271375/image2014-9-18%2019%3A2%3A36.png?version=1&modificationDate=1411052557553&api=v2 during Confluence export
-- url: /spaces/flyingpdf/doflyingpdf.action | traceId: aed7a1f8caf95809 | userName: i.agranovskiy | referer: http://wiki:8090/spaces/flyingpdf/flyingpdf.action?key=Infra | action: doflyingpdf
2018-03-05 12:48:36,094 ERROR [Long running task: PDF Space Export] [core.task.longrunning.AbstractLongRunningTask] doInTransactionWithoutResult Error during PDF export
-- url: /spaces/flyingpdf/doflyingpdf.action | traceId: aed7a1f8caf95809 | userName: i.agranovskiy | referer: http://wiki:8090/spaces/flyingpdf/flyingpdf.action?key=Infra | action: doflyingpdf
com.atlassian.confluence.importexport.ImportExportException: Exception while rendering the PDF document C:\Program Files\Atlassian\Application Data\Confluence\temp\pdfexport-20180305-050318-1248-11\Infra-050318-1248-12.pdf
at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerXmlToPdfConverter.convertXhtmlToPdf(FlyingSaucerXmlToPdfConverter.java:104)
at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerPdfExporterService.createPdfForSpace(FlyingSaucerPdfExporterService.java:66)
at com.atlassian.confluence.extra.flyingpdf.PdfExportLongRunningTask$1.doInTransactionWithoutResult(PdfExportLongRunningTask.java:92)
at org.springframework.transaction.support.TransactionCallbackWithoutResult.doInTransaction(TransactionCallbackWithoutResult.java:34)
at org.springframework.transaction.support.TransactionTemplate.execute(TransactionTemplate.java:133)
at com.atlassian.confluence.extra.flyingpdf.PdfExportLongRunningTask.doRunInternal(PdfExportLongRunningTask.java:74)
at com.atlassian.confluence.extra.flyingpdf.PdfExportLongRunningTask.runInternal(PdfExportLongRunningTask.java:59)
at com.atlassian.confluence.util.longrunning.ConfluenceAbstractLongRunningTask.run(ConfluenceAbstractLongRunningTask.java:26)
at com.atlassian.confluence.util.longrunning.ManagedTask.run(ManagedTask.java:52)
at com.atlassian.confluence.impl.util.concurrent.ConfluenceExecutors$ThreadLocalContextTaskWrapper.lambda$wrap$1(ConfluenceExecutors.java:90)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$doInRequestContext$0(VCacheRequestContextOperations.java:50)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContextInternal(VCacheRequestContextManager.java:87)
at com.atlassian.confluence.impl.vcache.VCacheRequestContextManager.doInRequestContext(VCacheRequestContextManager.java:71)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.doInRequestContext(VCacheRequestContextOperations.java:49)
at com.atlassian.confluence.vcache.VCacheRequestContextOperations.lambda$withRequestContext$2(VCacheRequestContextOperations.java:66)
at java.util.concurrent.Executors$RunnableAdapter.call(Executors.java:511)
at java.util.concurrent.FutureTask.run(FutureTask.java:266)
at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
at java.lang.Thread.run(Thread.java:748)
Caused by: java.lang.RuntimeException: Failed to read image
at com.atlassian.confluence.extra.flyingpdf.LightITextFSImage.getImage(LightITextFSImage.java:247)
at org.xhtmlrenderer.pdf.ITextOutputDevice.drawImage(ITextOutputDevice.java:828)
at org.xhtmlrenderer.pdf.ITextImageElement.paint(ITextImageElement.java:72)
at org.xhtmlrenderer.pdf.ITextOutputDevice.paintReplacedElement(ITextOutputDevice.java:199)
at org.xhtmlrenderer.layout.Layer.paintReplacedElement(Layer.java:540)
at org.xhtmlrenderer.layout.Layer.paintReplacedElements(Layer.java:497)
at org.xhtmlrenderer.layout.Layer.paintAsLayer(Layer.java:471)
at org.xhtmlrenderer.render.BlockBox.paintInline(BlockBox.java:265)
at org.xhtmlrenderer.layout.Layer.paintInlineContent(Layer.java:274)
at org.xhtmlrenderer.layout.Layer.paint(Layer.java:332)
at org.xhtmlrenderer.pdf.ITextRenderer.paintPage(ITextRenderer.java:432)
at org.xhtmlrenderer.pdf.ITextRenderer.writePDF(ITextRenderer.java:380)
at org.xhtmlrenderer.pdf.ITextRenderer.createPDF(ITextRenderer.java:333)
at org.xhtmlrenderer.pdf.ITextRenderer.createPDF(ITextRenderer.java:265)
at com.atlassian.confluence.extra.flyingpdf.FlyingSaucerXmlToPdfConverter.convertXhtmlToPdf(FlyingSaucerXmlToPdfConverter.java:93)
... 19 more
Caused by: java.lang.RuntimeException: Failed to read image
at com.atlassian.confluence.extra.flyingpdf.LightITextFSImage.getImage(LightITextFSImage.java:216)
... 33 more
2018-03-05 12:51:01,371 WARN [Caesium-1-4] [impl.schedule.caesium.JobRunnerWrapper] runJob Scheduled job LaasPerformanceLoggingJob#LaasPerformanceLoggingJob completed unsuccessfully with response JobRunnerResponse[runOutcome=ABORTED,message='LaaS performance logging is turned off']

Answer
Watch
Like Be the first to like this
3562 views

2 answers

0 votes
Ameya Gabale
Ameya Gabale July 13, 2021

I am facing a similar issue. Some images do not load when exported as PDF. This happens at random for various articles. What can be the reason?

Reply
0 votes
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 5, 2018

Hello,

This error is usually due to a corrupt file on one of your pages, such as a .png image.

You will want to narrow down which page has the issue.

You can try this by breaking down your space export into smaller chunks. Choose 'Custom Export' instead of all pages, selecting the first section, and see if you have issues. If not, then go onto the next section, and so forth.

Let us know if you have any trouble.

Shannon

View More Comments
license_all
license_all
Contributor
March 5, 2018

I noticed that in some pages with an attachment such an error. I created the page again. Without a picture, it is unloaded into the PDF file normally, with a picture (24k) - error. "Failed during PDF export. Exception message - Could not close the export file C:\Program Files\Atlassian\Application Data\Confluence\temp\pdfexport-20180306-060318-0921-166\Infra-060318-0921-167.pdf".

Also there is a problem of displaying pages when uploading. How can you solve these 2 problems?

2018-03-06_092300.jpg

Like
license_all
license_all
Contributor
March 5, 2018

2018-03-06_094258.jpg

Like
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2018

Hi there, 

The display issue is likely a separate error. I would recommend troubleshooting your Character Encodings and if that doesn't work, you can raise a new question for it or a support ticket. 

As for the PDF export working without the image, then you can be sure that there is an issue with that image in particular. 

You will want to try to get a different copy of that image that will not cause Confluence to fail.

Regards,

Shannon

Like
license_all
license_all
Contributor
March 6, 2018

The picture was done in different ways. The problem remains. jpg and png is the same.

Like
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2018
  1. How large is the image exactly?
  2. Is it attached directly to the page or from an external URL? 
  3. What generated the image?
  4. Could you post ANY OTHER image on the page and you still have issues? 

Regards,

Shannon

Like
license_all
license_all
Contributor
March 6, 2018

1. 10-210 Kb

2. Attached directly to the page

3. FSCapture or windows snipping tool

4. Already tried. Does not help.

Like
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2018

Hi there,

Apologies, I meant the resolution of the image. We have a current bug where high-resolution images are causing issues with PDF export.

Lastly - you said that attaching an image from elsewhere on the page doesn't help - you mean that you could take any image from anywhere including on the internet and you would still have the same problem? 

Regards,

Shannon

Like
license_all
license_all
Contributor
March 6, 2018

172*171, 210*403 screenshots. 1024*768 windows standart pictures.

Yes, with any picture even from the Internet, problems.

Like
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 6, 2018

Hi there,

Thank you for confirming that. 

So, on any page in the space, if you add any image at all, it doesn't export. Correct?

If you were to do this on any other page in the entire instance, the same behavior occurs?

Finally, what is your Confluence version? 

Regards,

Shannon

Like
license_all
license_all
Contributor
March 6, 2018

yes.

yes.

6.6.1

Like
Shannon S
Shannon S
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 7, 2018

Thank you for confirming.

We need to have a look at your setup, so I have created a support ticket for you so we can obtain that information.

You'll receive an email with the support ticket number. Can you please upload your Support Zip to the ticket number you'll find on this URL?

Thank you for your help.

Regards,

Shannon

Like
Reply

Suggest an answer

Log in or Sign up to answer
Confluence
Confluence
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.