Importing a word document to a page (doc, docx) gives error "Invalid file type. Only word documents

[Dimitris Preketes]

Hello!

This is rather self-explanatory, but basically, on confluence when I try to import a Word document to a page I get the error "Invalid file type. Only word documents are supported.". I was trying to upload a .docx. Saving as .doc still doesn't get me past this error.

I'm wondering what I might be doing wrong?

[Dimitris Preketes · Accepted solution]

It looks like I found my answer.

The original docx I had really wouldn't import. However, I was converting to .doc using libreoffice, and apparently they do things a little different. Using Microsoft Office to convert to doc worked for me. 

Now I have to solve the problem of the actual import being depressingly lacking, but that's another issue.

Thanks!

[Nic Brough -Adaptavist-]

Ahh, I was halfway there.  The doc was in the wrong format, but not caused by Confluence bugs or Word doing odd things!

[Suporte Técnico]

It happens to me, unable to upload a doc file. In my case, the doc file was generated by exporting from Atlassian in another server. No creation with MS Office or Libre Office, or whatsoever. !! Sorry ... Still looking for an alternative to Confluence ...  What am I expected to do??

[Nic Brough -Adaptavist-]

I would look to fix whatever you've done wrong in the install, or forget it and just move to your inferior alternative.

[Suporte Técnico]

Well, in my case, the "install" that is refusing to import a .doc file is Confluence web. Not a server i had installed myself.

[Nic Brough -Adaptavist-]

OK, so you'll need to talk to your admins about what they have done to break it.

[Jeff Matulevich]

Has this been or will this be addressed?

@Nic Brough -Adaptavist- 

[Jaime Drysdale]

Hey Jeff, this has been an issue since before 2015... so don't hold your breath.

I gave up in it a while ago... I now copy and paste the content of the word document into a new confluence document. You then need to re-imbed the images but it doesn't take long once you get a rhythm doing.

Hang in there bud.

[Jeff Matulevich]

I just sent my word docs to a co worker with a MAC. Poof went right in an no issues. 

So if you have access to a MAC it will work correctly with *.docx 

Thanks @Jaime Drysdale 

[Jaime Drysdale]

I do have a MAC...

Awesome, and thanks for the tip.

Jaime

[Nic Brough -Adaptavist-]

It usually means the file is in a Word based format that Confluence does not understand.  You tried "saving it as a .doc", but was that .doc format one of the older ones?

[Dimitris Preketes]

Hi Nic,

Yes, it was the 97-2003 format. I also tried the XML doc format.

[Nic Brough -Adaptavist-]

Does it work with other documents?  Something simple saved as a word 2003 format maybe?

[Dimitris Preketes]

Nic, 

Thank you for your help. I ended up finding the solution on my own.

I appreciate you taking the time to help me out!

[Roei Soudai]

Hi, what is the solution? I`m facing the same issue...

[Nic Brough -Adaptavist-]

It's in the answer above - the file was in an incompatible format, and correcting that allows import.

[John Davenport]

I'm using word 1016 and converting the file to .doc, and confluence will not accept it.  I do not understand what I'm doing wrong.

[Richard Tauscher]

I checked various entries and confluence-tickets, but no suggested answers were working out.

I'm trying to import a file that I created from the start, so no conversion or anything else affects it. The file was created on Office365 on Windows10. I tried the default *.docx, the 97-2003 *.doc, the OpenXML *.docx, I even tried opening the file on LibreOffice and OpenOffice and saving it as any other Word-format.

I also tried using Firefox, Chrome and Edge on the most recent versions.

The result was always the same error as described by Dimitris.

[Johnny Hopper]

I am having the same problem as described by Richard

[Ting]

@Richard Tauscher  @Johnny Hopper 

If you're on Windows, this could be the reason:

* CONFCLOUD-58350 - Import Word Documents not working on Windows

[Jaime Drysdale]

Well that's a useless link, it contains NO helpful information!.

[samuel_arsenault-brassard]

@TingYou're telling me this bug has been present since at least 2017 and it's still unresolved??? You basically have a button that does not work and copy/pasting word documents contents into Confluence does not work either...

[Suporte Técnico]

My conclusion ... export and import in Confluence are  buggy, and Atlassian don't mind to fix it. Live with that, or find another wiki solution.