Installed Confluence 6.11 and macros are (mostly) not working

[Dustin-M]

We have a test and production 6.11 of confleunce installed.  We had some troubles with some macros off third party applications, so on our test system I have removed all add-ons, removed the cached directories, restarted confluence and I still can;t even get the {cheese} macro to display.

It works fine on one of our older instances, version 5.9.7 and I can;t work out why it isn't working on the newer version. Simple macros like {info} seem to work fine.

Any ideas on where I can look to resolve this?

[Dustin-M · Accepted solution]

After a bit of back and forth with support, we had success with Kenny Ng suggesting this was to do with a font. You can check out the solution here as it is to do with the STIX font not playing well with JAVA (openJDK) - https://confluence.atlassian.com/bitbucketserverkb/linux-installer-fails-with-java-lang-arrayindexoutofboundsexception-0-error-938843556.html

[Sattesh M]

Hello Dustin, since you've tried clearing the Confluence plugin cache, could you try resetting all plugins to their default state.

• How to reset all Confluence plugins back to their default state through the database

Do let me know how it goes!

[Dustin-M]

Thanks for the information, but unfortunately this has not changed the issue. I still cannot  get the {cheese} macro to work, even though some simple macros are working, like {info}, {status}

I have taken a screenvideo of this and can send it along to you so you can see what I am seeing, or I am happy to do a Web Conference if that works (I am in Sydney Australia)