License Key error

[fineart fineart]

I buy a Confluence server.

User Server ID create a License Key.

But enter License Key is error.

[Nic Brough -Adaptavist-]

Did you copy and paste the licence key directly from your my.atlassian.com account, not going through anything else?

What is the error message it is giving you?

[Vitor LC]

Hi @fineart fineart ,

did you try checking the license in My Atlassian?

Cheers

Vitor

[fineart fineart]

Yes，license in My Atlassian.

[fineart fineart]

Can I reset license key?

[Vitor LC]

Hi @fineart fineart ,

If you did copy/paste the license key directly from My Atlassian account (like @Nic Brough -Adaptavist-  said) and still doesn't work, honestly, I think you should contact Atlassian's support. They'll probably find a solution a lot faster.

Cheers