Missing page image

[Deniz]

Hello!
The image on the page disappeared and the display is now like this:

This is what it looks like if you open the image:

Why could this happen? How to restore an image?

[Florian Bonniec · Accepted solution]

Hi @Deniz 

The image seems to be a link to the image on a remote website (lucid.app) but not an attachment in the page.

It seems that your confluence server cannot reach the image. It can be due to the fact that the image no longer exist on the remote server, you have no longer access to it or there is network issue between confluence server and remote server.

Have you add lucid.app domain to the allowlist of Confluence ?

Regards

[Deniz]

Thank you! Understood what was the matter.

[Dave Mathijs · Accepted solution]

HI @Deniz , you might want to get in touch with Lucidchart support directly.