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Ricardo Perez
I'm New Here
I'm New Here
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February 7, 2018

I am trying to work on a draft, but keep getting the error when I try to preview it or publish it.

 

The following error(s) occurred:

  • There was an error loading preview. Please try again later.

1 answer

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aabouharga
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
February 9, 2018

Hello @Ricardo Perez,

If you have version after 6.x, do you have collaborative editing enabled and if you try to disable it would that sort out the issue.

If this sorts out the issue then you might need to check how to troubleshoot collaborative editing article
https://confluence.atlassian.com/confkb/unable-to-edit-any-pages-in-confluence-6-x-due-to-collaborative-editing-867362716.html

Hope this helps

Ricardo Perez
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 9, 2018

Thanks but it did not solve the issue.

Philippe PEREZ
Contributor
July 25, 2018

Hello @aabouharga,

Any suggestion about what to do when the problem is only on one single page, while synchrony is used since several weeks and 1500 page versions are created every day without any issue ?

The log on Confluence side says nothing, the one on synchrony side are pure garbage.

I'm asking before to go to Support in case anyone has an idea :-)

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