User Management: How to permanently delete an user from the system once he/she has been disabled ?

[Iuliana Burgi Jurj]

Hello,

I was searching some information on deleting/disabling users in Confluence WIKI Cloud and I read this article: https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html.

Following the steps from the article, I have disabled some users in our Confluence instance.

However, although I can see in the User Export that the users I disabled are not active anymore, I would like to not see the users I disabled at all.

Unfortunately, this is not explained in the article I consulted and I did not find any other information on this.

Is it possible to completely remove, from the system, a disabled user or not ?

Thank you in advance for your help.

[Manon Soubies-Camy · Accepted solution]

Hello @Iuliana Burgi Jurj,

You could delete a user but Atlassian does not recommend to do this:

"We recommend that you deactivate a user rather than deleting them, in case some applications contain historical data, e.g. documents that the user has created."

Can you please explain where you are seeing your disabled users? If you're using Confluence Cloud, you should be able to hide them:

• in the user list by only selecting "Active users"

• in the user export by not checking "Inactive users"

Hope this helps,

- Manon

[Iuliana Burgi Jurj]

Hello Manon,

It is actually in the export that I see the users. But they are flagged like Inactive. Just like in your example.

So I guess that it is better to keep the users as disabled then.

Thank you.

[Manon Soubies-Camy]

Are you ticking the "Inactive users" box? If not, they shouldn't appear in your export:

[Iuliana Burgi Jurj]

If I do not tick it, they do not appear. So it is ok.

Thank you.