atlassian companion mac doesn't work

[Anton Voropaev]

Atlassian Companion app for mac doesn't work. Instead of suggesting application to edit file with it shows "download companion" window. 

It doesn't work neither for MS office, nor for .PDF files. 

You may see on the screenshot:

• Companion app is running
• file type is .PDF
• Confluence suggest downloading app instead of opening

Versions:

• MacOS 10.15.4
• Safari 13.1
• Confluence server 6.15.1
• Atlassian Companion app v. 1.0.0
• Microsoft Word 16.35 

[Xavier Beuque]

Hi,

Atlassian Companion app for mac doesn't work neither in my configuration:

- macOS Monterey version 12.5.1

- Version 105.0.5195.125 (Official Build) (x86_64)

- Confluence 7.13.1

- Atlassian Companion Version 1.4.1

The Atlassian Companion is running, but when clicking on the Edit feature in front of a word document attached to a page Confluence still displays the popup to install the Companion app.

Here is the log:

info: adc:config-utils 2022-09-16T15:04:39.629Z Loading config from /Applications/Atlassian Companion.app/Contents/Resources/companionConfig.json
info: adc:core 2022-09-16T15:04:39.631Z Initialised logging with level "info"
info: adc:core 2022-09-16T15:04:39.631Z Electron userData path initialised to /Users/xbeuque/Library/Application Support/Atlassian Companion
info: adc:settings 2022-09-16T15:04:39.710Z Loading settings store from /Users/xbeuque/Library/Application Support/Atlassian Companion/settings.cache
info: adc:manifest-controller 2022-09-16T15:04:39.886Z enabling manifest: file
info: adc:manifest-controller 2022-09-16T15:04:39.886Z enabling manifest: feedback
info: adc:manifest-controller 2022-09-16T15:04:39.886Z enabling manifest: license
info: adc:dock-icon-manager 2022-09-16T15:04:39.892Z hooking
info: adc:auto-updater 2022-09-16T15:04:39.903Z using update URL for channel: stable
info: adc:auto-updater 2022-09-16T15:04:39.903Z constructed URL: https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/darwin/x64/RELEASES.json?method=JSON&version=1.4.1
info: adc:auto-updater 2022-09-16T15:04:39.907Z autoUpdate initialized successfully
info: adc:settings 2022-09-16T15:04:39.936Z opening settings store
info: adc:initialiseApp 2022-09-16T15:04:39.941Z App is ready
info: adc:auto-updater 2022-09-16T15:04:39.950Z checking for update
info: adc:server-ui 2022-09-16T15:04:40.002Z Sending new server details: {"serverURL":"confluence.pixium.loc"}
info: adc:browser 2022-09-16T15:04:40.121Z launching websocket
info: adc:fileWindowController 2022-09-16T15:04:40.121Z init file window
info: adc:browser 2022-09-16T15:04:40.131Z direct websocket launched successfully on port: 31459
info: adc:file-manager 2022-09-16T15:04:40.131Z clearing file manager cache
error: adc:initialiseApp 2022-09-16T15:04:40.134Z Failed to clear temporary files
error: adc:initialiseApp 2022-09-16T15:04:40.134Z Error: ENOENT: no such file or directory, scandir '/Users/xbeuque/.atlassian-companion'
error: adc:initialiseApp 2022-09-16T15:04:40.134Z Error: ENOENT: no such file or directory, scandir '/Users/xbeuque/.atlassian-companion'
info: adc:analytics 2022-09-16T15:04:40.147Z event companion.start {"new":true} e60230f0-97fd-4d42-824f-6e8cb0c37fa3
info: adc:initialiseApp 2022-09-16T15:04:40.267Z generating tray menu from manifests
info: adc:dock-icon-manager 2022-09-16T15:04:40.402Z adding: 2
info: adc:dock-icon-manager 2022-09-16T15:04:47.024Z removing: 2
info: adc:dock-icon-manager 2022-09-16T15:10:14.874Z adding: 4
info: adc:dock-icon-manager 2022-09-16T15:10:22.742Z removing: 4
info: adc:ConfluenceAnalyticsProxy 2022-09-16T15:12:29.817Z flush: starting
info: adc:fileWindowController 2022-09-16T15:12:29.818Z before-quit event triggered, cleaning up file window
info: adc:config-utils 2022-09-16T15:12:32.410Z Loading config from /Applications/Atlassian Companion.app/Contents/Resources/companionConfig.json
info: adc:core 2022-09-16T15:12:32.411Z Initialised logging with level "info"
info: adc:core 2022-09-16T15:12:32.411Z Electron userData path initialised to /Users/xbeuque/Library/Application Support/Atlassian Companion
info: adc:settings 2022-09-16T15:12:32.477Z Loading settings store from /Users/xbeuque/Library/Application Support/Atlassian Companion/settings.cache
info: adc:manifest-controller 2022-09-16T15:12:32.643Z enabling manifest: file
info: adc:manifest-controller 2022-09-16T15:12:32.644Z enabling manifest: feedback
info: adc:manifest-controller 2022-09-16T15:12:32.644Z enabling manifest: license
info: adc:dock-icon-manager 2022-09-16T15:12:32.650Z hooking
info: adc:auto-updater 2022-09-16T15:12:32.661Z using update URL for channel: stable
info: adc:auto-updater 2022-09-16T15:12:32.661Z constructed URL: https://update-nucleus.atlassian.com/Atlassian-Companion/291cb34fe2296e5fb82b83a04704c9b4/darwin/x64/RELEASES.json?method=JSON&version=1.4.1
info: adc:auto-updater 2022-09-16T15:12:32.664Z autoUpdate initialized successfully
info: adc:settings 2022-09-16T15:12:32.688Z opening settings store
info: adc:initialiseApp 2022-09-16T15:12:32.692Z App is ready
info: adc:auto-updater 2022-09-16T15:12:32.701Z checking for update
info: adc:server-ui 2022-09-16T15:12:32.738Z Sending new server details: {"serverURL":"confluence.pixium.loc"}
info: adc:file-manager 2022-09-16T15:12:32.740Z clearing file manager cache
info: adc:browser 2022-09-16T15:12:32.796Z launching websocket
info: adc:fileWindowController 2022-09-16T15:12:32.796Z init file window
info: adc:browser 2022-09-16T15:12:32.807Z direct websocket launched successfully on port: 31459
error: adc:initialiseApp 2022-09-16T15:12:32.807Z Failed to clear temporary files
error: adc:initialiseApp 2022-09-16T15:12:32.808Z Error: ENOENT: no such file or directory, scandir '/Users/xbeuque/.atlassian-companion'
error: adc:initialiseApp 2022-09-16T15:12:32.808Z Error: ENOENT: no such file or directory, scandir '/Users/xbeuque/.atlassian-companion'
info: adc:analytics 2022-09-16T15:12:32.861Z event companion.start {"new":false} e60230f0-97fd-4d42-824f-6e8cb0c37fa3
info: adc:initialiseApp 2022-09-16T15:12:32.951Z generating tray menu from manifests
info: adc:dock-icon-manager 2022-09-16T15:12:33.110Z adding: 1
info: adc:ProtocolHandler 2022-09-16T15:12:37.851Z startRecordingTrustDialogAttempts: connection confirmed {"serverURL":"confluence.pixium.loc"}
info: adc:initialiseApp 2022-09-16T15:12:37.852Z generating tray menu from manifests
info: adc:serverauth 2022-09-16T15:12:37.854Z Connection authenticated, allowlisting new domain: confluence.pixium.loc
error: adc:ServerFacade 2022-09-16T15:12:38.409Z Could not get temp link information:
error: adc:ServerFacade 2022-09-16T15:12:38.409Z Error: net::ERR_CERT_INVALID
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ServerFacade 2022-09-16T15:12:38.409Z Error: net::ERR_CERT_INVALID
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
info: adc:ErrorHandler - 2022-09-16T15:12:38.409Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2022-09-16T15:12:38.409Z Error parsing protocol link
error: adc:ProtocolHandler 2022-09-16T15:12:38.409Z Error: net::ERR_CERT_INVALID
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ProtocolHandler 2022-09-16T15:12:38.409Z Error: net::ERR_CERT_INVALID
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
info: adc:dock-icon-manager 2022-09-16T15:15:12.626Z adding: 3
info: adc:dock-icon-manager 2022-09-16T15:25:02.970Z adding: 4
info: adc:serverauth 2022-09-16T15:26:06.086Z Found trusted domain in database: confluence.pixium.loc
error: adc:ServerFacade 2022-09-16T15:26:06.596Z Could not get temp link information:
error: adc:ServerFacade 2022-09-16T15:26:06.596Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ServerFacade 2022-09-16T15:26:06.597Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
info: adc:ErrorHandler - 2022-09-16T15:26:06.597Z Unable to JSON parse and extract response error responseText: undefined
error: adc:ProtocolHandler 2022-09-16T15:26:06.597Z Error parsing protocol link
error: adc:ProtocolHandler 2022-09-16T15:26:06.597Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)
error: adc:ProtocolHandler 2022-09-16T15:26:06.597Z Error: net::ERR_ABORTED
at SimpleURLLoaderWrapper.<anonymous> (electron/js2c/browser_init.js:2568:21)
at SimpleURLLoaderWrapper.emit (events.js:210:5)
at SimpleURLLoaderWrapper.EventEmitter.emit (domain.js:476:20)
at SimpleURLLoaderWrapper.topLevelDomainCallback (domain.js:131:23)

[Alex K]

Hi @Anton Voropaev ,

Companion for Confluence Server 6.11-7.2 (inclusive) does have some known limitations with certain browsers. However, in your case, I suspect the issue with Mac OS Catalina is a bug that we fixed in the new release of Companion (the symptom of this bug is an error in the log file that looks like "Error: Command failed: sips -s format png"). We released the new version 1.1.0 today and you should receive an automatic update when you start Companion. 

Please let me know if this bug is fixed in the new version. 

[Anton Voropaev]

Thank you for your participation!

Unfortunately Companion in Safari still not working

Do you like to look into log-files?

[Alex K]

Hi @Anton Voropaev ,

Does Companion work with Chrome? 

For Confluence versions 6.11-7.2 (inclusive), Companion is no longer compatible with certain browsers. We have a knowledge base article explaining this issue:

Can’t edit files in Confluence Server using Atlassian Companion app in Internet Explorer, Edge, Firefox, or Safari 

This issue is fixed in Confluence 7.3+ (with Companion 1.0.0+)

[Anton Voropaev]

No. It’s doesn’t work still. 

Companion app upgraded to 1.1.0, all other versions are same