Share page not showing user and description fields

[Vitor LC]

Hi,

when clicking the Share button no fields for the target users or the message shows up, as explained in the Atlassian's "share a page or blog post". The theme being applied is the default and we have no custom HTML, styles or JS.

What shows up:

Versus what is expected:

We are using  Confluence 6.4.2 and it happens in all browsers.

Did anyone have this situation already, and/or know how to solve it (and what may be the cause)?

Thank you.

[GMK · Accepted solution]

Check if  system-plugins related to email  notifications  are not disabled.  To check this go to Confluence Administration -> Manage add-ons. Select "System" from picklist and search for "wordbox" plugins. 

* Verify if  "Workbox - Common Plugin", "Workbox - Confluence Provider Plugin", "Workbox - Host Plugin" are enabled.

Then search for "Notifications" plugins and verify if following plugins are enabled: 

 * Confluence Email Notifications Plugin

* Confluence Content Notifications Plugin

* Confluence Batch Notifications plugin

[Vitor LC]

Hi Greg,

Yes, that was indeed the problem.

Thank you

[Nancy Lopez]

Hi Vitor,

I am curious if you have configured a mail server for your instance. It is mentioned in this documentation that the users will not appear in the resulting dialog if a mail server has not been set up. 

https://confluence.atlassian.com/conf64/share-a-page-or-blog-post-936511201.html

In addition, the steps to setting up a mail server in 6.4.2 can be found here:

https://confluence.atlassian.com/conf64/configuring-a-server-for-outgoing-mail-936511623.html

Best regards, 

Nancy Lopez

[Vitor LC]

Hi Nancy,

thanks a lot for your reply.

The mail server was correctly configured. I've confirmed it by sending a test mail to my personal and our functional mailbox accounts.

I take the opportunity to wish you a happy new year,

Best regards,

Vitor Castelo