Wanted to thank you for immediately patching your product when you had 10/10 security vulnerability.

[Timothy Ste. Marie]

Because you only sent an email and didn't actually patch your 10/10 CVE vulnerability I lost 18 years worth of a database.  Needless to say, Atlassian will be THE LAST product on earth I will ever use again.  No support, I paid for the product and you couldn't actually contact me, you didn't patch a massive, gaping security risk in your product.  Thanks for you urgency.  Won't be a problem to recreate 18 years worth of data due to your incompetence.

Tim Ste. Marie

[Reese]

I thought they announced it on 31th October and had builds available? You patched much later than 31st October?  I had as soon as there were binaries and made a docker image.

Still, they could do more for these vulnerabilities, they have far too many every month. Quite telling what they want when they always add ".... but the ("magical") cloud doesn't have these problems"

[Timothy Ste. Marie]

I agree.  I am a paying customer and they have my contact info which includes a telephone number.  Maybe, just maybe, try calling me?  I am PAYING for the product. I don't have the capability to keep 100 full backups of my data - I wish I did.  But that is a financial impact that I shouldn't have to incur if the vendor actual did their job and had a way to either contact me or simply patch upon finding issues like 10/10 CVE's.

All I know is that I am switching to a different product that has programmers that know what they are doing and have a reasonable ethical responsibility to contact paying customers when their product has this type of issue.

[Leo Leung]

@Timothy Ste. MarieCould you suggest an alternative product to Confluence and JIRA?

I have paid maintenance for 13 years up till Oct 2022, I find it offensive to see that I have to pay up to USD$3000 for each product to access the latest release for these CRITICAL Security flaws that has existing for many years prior and affects all versions.

[Reese]

@Leo Leung Hmmm.. maybe Jetbrain Spaces - Plane or similar for Jira? Not quite matured enough. Maybe even GitHub. Depends on your use case. Maybe Xwiki or Wiki JS for confluence. Haven't tried these extensively, just the top of my head. 

https://bye-bye-server.com/