Why can't I create an xml backup of my Confluence instance?

[Kathy Plamann]

Hi

I have been trying to do a backup our Confluence instance version 5.5.6 but all I get is the spinning Connecting in the Web Browser see below

image2015-11-3 9:38:57.png

Can any one tell me what I need to do to create this backup?

Thanks so much

Kathy

[rrudnicki]

Hi Kathy, 

Based into your logs I believe we are facing this bug: https://jira.atlassian.com/browse/CONF-32094 which was fixed on version 5.4.3, however you've mentioned your Confluence version is 5.5.6, but you Build number is 4517 which looks a old version from Confluence. 

So, since the information are divergent, I recommend you to raise a ticket with Atlassian to further investigate this case. 

Regards, 

Renato Rudnicki

[Kathy Plamann]

Thanks Eduardo for your input. I checked my log and is states:

2015-11-03 15:13:13,962 INFO [http-bio-80-exec-158] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Build number 4517: "Migrate all Page Templates using a storage format round-trip conversion" - Not Ok

2015-11-03 15:13:13,962 INFO [http-bio-80-exec-158] [atlassian.confluence.upgrade.AbstractUpgradeManager] getExportBuildNumber Backward compatibility for export: "Migrate all Page Templates using a storage format round-trip conversion" prevents compatibility before 4517

2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:31,369 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:33,834 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

2015-11-03 15:14:33,834 WARN [http-bio-80-exec-123] [atlassian.confluence.themes.DefaultThemeManager] extractTheme Unable to find configured theme module: com.refinedwiki.confluence.plugins.theme.original:RefinedWikiTheme50

 Thanks for any input--

Kathy

[Mallmann]

Hello Kathy,

Would you please confirm that the backup was not created under <confluence-home-directory>/backups?

In case you are not sure where the <confluence-home-directory> is located, please refer to this documentation: https://confluence.atlassian.com/display/DOC/Confluence+Home+and+other+important+directories

If the backup is not there indeed, please try to tail -f the <confluence-home-directory>/logs/atlassian-confluence.log file and generate the backup again to see if there's any error showing in the logs.

If you are hosting Confluence on a Windows environment, try to replicate the problem and check the latest log entries, since tail is not available.

I hope it helps,

Eduardo