balsamiq

[Hüseyin Melih ALTIN]

mockups can delete after saving. we can't reach again. can you please help?

Thank you.

[Brendan Saricks]

Hey Hüseyin,

I'm sorry that we didn't see this question earlier. If you're still having this problem, I bet it has to do with the fact that the png linked to the macro gets weird when you duplicate the page.

After duplicating the page, if you open the mockup and make a small change, save it, and exit, does the error go away?

If that doesn't resolve the issue, would you mind sending us an email? We can dig deeper and figure out what's going on.

Sorry again for the issue and tardy reply. Hopefully, this sorts it!

[Nic Brough -Adaptavist-]

Could you give more detail?  What exactly are you doing and what happens when you save?

Do your logs have any errors?

[Hüseyin Melih ALTIN]

Sorry I'm late for answer.

I can explain the bug like this:

In a confluence page with “add”, I choose UI mockup, Mockup created normally. Then i click the “save” and close it. Turn to the that confluence page and save it again. After this action, copy the page, the new one is created. But mockup is deleted, i couldn’t see it again.

I will add the bug screen, you can see it.

What should we do for this? What's the wrong.

Thanks.

[Nic Brough -Adaptavist-]

Defintely need to read the logs.  Check the time you tried to do the save of the diagram, and then the time you tried to read the page for it.

[Hüseyin Melih ALTIN]

Thanks for care Nic, have a nice day, take it easy.