Rel6.4.2 testing collaborative editing - gray avatar shows 'changes not published'

[Dia]

We are testing the avatars that display on a page when in collaborative edit mode. The gray avatar will continue to appear for a user that HAS published changes. Displays the text: "...has made changes that haven't been published." Repeated tests show the same results.

[Shannon S]

Hi Dia,

Thank you for your patience. We were able to replicate the issue, and have reported it as a bug to our development team:

• CONFSERVER-54073

At this time, there is no workaround, but please watch the case to be updated if there are any changes. If you could, please also vote on that case, since it helps show the team how many users have been affected by this issue.

Let us know if you have any questions about this.

Kind Regards,
Shannon

[fbunting]

Hi Shannon,

CONFSERVER-54073 appears to be a different bug. It describes a very rare condition when two users happen to click Update at the very same time.

The problem described in this post happens much more frequently -- I believe whenever someone  clicks *Update* while others are actively editing.  Thereafter, even after everyone stops editing, no matter how many times someone edits the page (whether they make another change or not) and clicks *Update*, the grayed-out avatars for past editors never disappears, and each one has the tooltip "... has made changes that haven't been published."

The only way to clear these Avatars is to choose "Revert to last published changes."  This indicates that the *Update* button is not purging the shared draft.

[Shannon S]

Hello there,

Thank you for following up on this thread. I've included your feedback on the bug. Another user has noticed the same; it does not only occur when they click Publish at the same time.

Please vote on the bug if you have not already, and you will be updated of any progress going forward.

Regards,

Shannon

[Shannon S]

Hi Dia,

I just had the same error on my own site, but when I went back in as my user and clicked Update then the message went away. Is Daniel able to login and try editing and updating the page without making any additional changes?

Kind Regards,
Shannon

[Dia]

Hi Shannon,

I had Daniel try (2x) to edit the document and update with no changes - his gray avatar remains with same text.  :(

[Shannon S]

Dia,

Thank you for the update.

I'm working with another engineer at the moment who also has a case with the same issue. Please stay tuned and I'll let you know what we recommend to clear that message.

Kind Regards,
Shannon