The Atlassian Marketplace server is not reachable (Connection refused) behind a proxy

[Adam Kamali]

Hi Everyone; 

I'm having an issue connecting to Atlassian Marketplace,  my hosted confluence is behind a tiny proxy 10.10.250.10 on port 8888 with no authentication required

The Atlassian Marketplace server is not reachable. To avoid problems when loading this page, you can disable the connection to the Marketplace server. Click here for more information...

atlassian-confluence.log showing the following error: 

2019-10-31 10:32:42,604 WARN [http-nio-8090-exec-3] [atlassian.upm.pac.PacClientImpl] fetchMpacAppInfo Error when querying application info from MPAC: com.atlassian.marketplace.client.MpacException$ConnectionFailure: org.apache.http.conn.HttpHostConnectException: Connect to marketplace.atlassian.com:443 [marketplace.atlassian.com/34.193.88.221, marketplace.atlassian.com/35.168.52.211, marketplace.atlassian.com/18.208.34.130] failed: Connection refused (Connection refused)

I'm able to curl marketplace.atlassian.com:443 & marketplace.atlassian.com on the server   

I also have checked the JVM to include my proxy settings as follows: 

CATALINA_OPTS="-Dhttp.proxyHost=10.10.250.10 -Dhttp.proxyPort=8888 -Dhttps.proxyHost=10.10.250.10 -Dhttps.proxyPort=8888 -Dhttp.pac.proxyHost=10.10.250.10 -Dhttp.pac.proxyPort=8888 -Dhttps.pac.proxyHost=10.10.250.10 -Dhttps.pac.proxyPort=8888"

Not sure what else to check at this point. 

[Shankar Asam {Appfire}]

Hi,

We typically have the following configured and hope it helps,

JAVA_OPTS="$JAVA_OPTS -Dhttp.proxyHost=xx.xx.xx.xx"
JAVA_OPTS="$JAVA_OPTS -Dhttp.proxyPort=8080"
JAVA_OPTS="$JAVA_OPTS -Dhttp.nonProxyHosts=*.ourdomain.com\|*.otherdomain.com\|*.corp.ourdomain.com\|localhost"
JAVA_OPTS="$JAVA_OPTS -Dhttps.proxyHost=xx.xx.xx.xx"
JAVA_OPTS="$JAVA_OPTS -Dhttps.proxyPort=8080"
JAVA_OPTS="$JAVA_OPTS -Dhttp.proxyUser=xxxxx -Dhttp.proxyPassword=xxxxxx"

[Adam Kamali]

Unfortunately, this is very old syntax. I'm using confluence 7.0 which uses the new syntax of CATALINA_OPTS="-Dhttp.proxyHost={{Proxy IP}}