Unable to Paste Text from Notepad to Confluence Using IE11

[Jason Tolotta]

Operating System: Windows 10

Browser: Internet Explorer 11

The following has been observed using Confluence Cloud.

Steps

1. Create a Blank page in Confluence

2. Create and copy a large test data set so the vertical scrollbar is displayed, e.g. Lorum Ipsum

  a. https://www.lipsum.com/

  b. Generate 20 paragraphs

  c. Copy the Paragraphs

3. Paste the Test Data into the Page

4. Copy the last line on the page.

5. Launch Notepad

6. Paste the text into Notepad

7. Select and copy the text from Notepad

8. Place the cursor at the end of the text in the new page and press "Enter" to go to a new line.

9. Paste the text.

10. Observe no text is pasted.

[Shannon S · Accepted solution]

Hi Jason,

Is this the issue you're running into, perhaps?

• CONFCLOUD-56724

Summary

Using Internet Explorer 11 users are unable to paste content within the editor using Ctrl+V shortcut

Environment

Confluence Cloud with the new look and navigation.

Steps to Reproduce

1. Have Confluence in the new look and navigation
2. Access it using IE11
3. Create or edit a page
4. While you're still in editor mode copy some content from elsewhere (like the notepad) using Ctrl+C
5. Try to paste it using Ctrl+V

Expected Results

The content is pasted.

Actual Results

The content isn't pasted.

The following error appears in the browser's console:

SCRIPT5007: Unable to get property 'getData' of undefined or null reference
atlassian-editor.min.js (19,18296)

Workaround

Use Right click + Paste to paste the content.

Could you test the workaround and confirm if it works for you?

Thank you!

 Regards,

Shannon

[Jason Tolotta]

I confirm the workaround of using the context menu paste function does work, thanks.

[Shannon S]

Thank you for confirming!

Kind regards,

Shannon