Unable to upload files in new editor

[Brooke]

In the new editor, when I try to use the Files & images macro, nothing happens. This is a new problem for us. Anyone else having this issue? 

[Shannon S]

Hello Brooke,

Thank you for reporting this to us. I have definitely seen issues like this pop up in the past, but the cause can be different depending on the instance. We'd need to get a good luck at your logs to know for sure what is causing the issue.

I would recommend first if you can check if the issue affects all your users, across various networks (internal and external to your company), and if disabling all add-ons in your browser fixes the issue. You can also check with your network admins that all of the required IP and domains are not being blocked by a firewall.

Gather that information, and please provide it in a ticket to our Cloud Support team. From there, we can have a look and find out what might be causing it.

Let me know if you have any trouble raising the ticket.

Regards,

Shannon