Uninstalling apps from Confluence Server - lessons learned

[Mike Eberhardinger]

Looking to learn the experience from others who have had challenges while working through Confluence App Uninstalls.

What has gone wrong?

What kind of problems have occurred?

How were problems resolved?

[Shannon S · Accepted solution]

Hello Mike,

Thank you for reaching out!

Can you please clarify exactly what you're looking to find out? Are you referring to uninstalling add-ons from Confluence? 

Typically when you uninstall an add-on from Confluence, the only thing you need to be aware of is that you may still need to cancel your subscription. 

See below for more details:

• Uninstalling Apps
• Temporarily Disabling Apps
• Managing System and Marketplace Apps

Disable and uninstall apps

You can disable or unsubscribe from user installed apps that are no longer being used on your site. See Disabling and enabling apps to find out how to do this.

Once the app is disabled, its features are immediately unavailable. If the app included macros, pages that contained those macros will show an 'unknown macro' error. To avoid this, you can check which macros are being used on your site before disabling an app by checking the macro usage statistics.

Go to  > General Configuration > Macro Usage.

In addition to issues where pages contain the add-on which you are uninstalling (as described above), there could be other problems you run into upon uninstalling an app.

For these it may require that you manually remove the malfunctioning add-on. For details on that, you can read:

• How to manually remove malfunctioning add-ons

I hope that this has helped you! If you have any further questions or concerns, please feel free to let us know.

Regards,

Shannon