We have around 1900 'deactivated' users: what could have triggered their deactivation?

[Nicolas Casel]

Aside from several thousands of 'active' users accounts, we just spotted that around 1900 accounts are 'deactivated', with no manual intervention from our side.

What could be the reason? What kind of 'triggers' could have deactivated these accounts?

Thank you,

Related topics:

https://community.atlassian.com/t5/Confluence-questions/Why-do-I-have-a-disabled-user-who-has-Confluence-license-count/qaq-p/727956

https://community.atlassian.com/t5/Confluence-questions/User-disabled-in-confluence/qaq-p/912253

https://confluence.atlassian.com/doc/delete-or-disable-users-138318.html

[Craig Nodwell]

Hi @Nicolas Casel how are your users managed?  Is it possible they were taken out of a group in AD or LDAP?  Or maybe a group was renamed?

[Nicolas Casel]

Many thanks for this clue @Craig Nodwell

Indeed, around half of these accounts are LDAP-based, so they probably have been disabled in the LDAP first (and this is the 'trigger').

But other disabled accounts are 'externals' with common domains like gmail, yahoo.com, etc.  In this case, what could be the cause of the deactivation ... ?

[Craig Nodwell]

check the group assignment in Jira then check the permissions for license assignment against that group.  find what groups are required for license activation then find one of your externals and see what groups that person is in, verify they are in valid groups associated to license activation.

[Nicolas Casel]

There is no Jira associated to Confluence ; our Confluence platform is a standalone instance / environment. And we have a license for unlimited number of users.

[Craig Nodwell]

Sorry I meant Confluence