When using AD for authentication, users are not automatically added to confluence-users group

[John Ryan]

Although I have configured my AD connector to add users to the confluence-users group automatically when they login, this doesn't happen in all cases.

There are many, but the attached screenshot shows just one use as an example.

[Bruna Griebeler · Accepted solution]

In cases like that, I suggest you to check the logs to see errors related to membership.

Also check if the confluence-users group have the "Can Use" in Global Permissions.

Also if you have more then one directory set (e.g. Confluence Internal and LDAP), be sure that you don't have 2 users with the same username.

[John Ryan]

Hi Bruna,

It was because of 2 users with the same username.