Issue with fisheye user access.

[Neha Brahmankar]

I have fisheye starter license.So it is giving error as you have exceeded maximum number of users.

I want to remove user accounts which are exceeding license limit .As  I am using JIRA directory as user directory in fisheye.

It is showing more user count than jira directory .and it is not allowing me to remove user account.

Why it is showing more users?? and how can I remove other user account from fisheye but it should not affect JIRA users?

[Grzegorz Lewandowski]

Fisheye&Crucible can only modify its own Internal Directory. You can't modify external ones, like CROWD/JIRA or LDAP.

In order to resolve your licensing problem  I recommend to:

• check how many different user directories have you configured for Fisheye&Crucible server and remove the ones you don't use/need -> Note this will remove all users and groups from Fisheye/Crucible who origins from that directory. 
• check Global Permissions to grant permissions only to a subset of users who actually should use Fisheye&Crucible. The system counts number of seats taken per Licensed Users => a user who is active on Crowd side and has proper Global Permissions granted.