How can I merge tickets in Jira Service desk?

[Saikat Mitra]

+1!!

[Patrick Windsor]

+1

[Jakub Grząślewicz]

How this is even possible that Jira does not have this feature?!

[Shiloh Pettyjohn]

+1 !!!

[Sai Kishore]

Yes. Merging tickets is a must have feature. Wonder how this got missed out.

[Gerry Lang]

A native Merge feature is a clear an obvious default must have IMHO!

Rgds

G

[Adam Currey]

Holy cow, how is this not a thing? I'm looking at replacing our ancient RT3 install with Jira, and this just might be a complete dealbreaker. We get *many* people creating duplicate tickets, and the ability to merge them is essential. Linking them doesn't do the same job as it doesn't tidy up the list.

[Chris Greathead]

Can't quite believe that this isn't already built in to this expensive product... and that their is a paid plugin to do the same thing (I mean great that someone has made it but this should be baked into the core product). 

+1 for this 'feature'

[Petter Gonçalves]

Hello,

At this very moment, we currently do not have an inbuilt feature to properly merge issues in Jira Sotware/JSM Cloud, unfortunately. That being said, we created the following feature request to consider its implementation in future releases of Jira Cloud:

Merge issue feature needed

Feel free to vote and watch the suggestion to increase its priority and also receive notifications about any updates.

For now, there are some third-party apps that provide this functionality as:

Merge Agent for Jira

Issue Merger for Jira 

Thanks!

[JHubbard]

I'm sorry but how do you market a tool as a service desk solution but not provide this functionality? You can no longer use the excuse of Jira is meant for Project Management since the decision to create a spin-off Frankenstein version of Jira and call it a service desk tool. Atlassian chose to enter this market, and all of your competitors offer this feature, including one free, open source tool.

And this new model Atlassian has adopted of go buy a plugin to the tune of xyz-bazillion dollars is a huge slap in the face. The cost for the product is already up there and now anytime someone requests some basic functionality they get told to spend additional money.

I've completely lost faith in Atlassian.

[Ashton]

There are comments on this thread from four years ago! How is this not a feature yet? Atlassian out here taking our money and forgetting to develop the product.

[Ricardo Kästner]

Merging tickets is native functionality on competing ticketing systems like Salesforce, Zendesk, or Service Desk. Requiring a paid addon for a basic functionality feature like merging tickets is unacceptable.

[Emily White]

Merge feature would save so much time

[Jan Jaap Wallien]

Merge feature+1

[Mariano]

+1, but is there a ticket number so we can follow up?

This needs to be implemented ASAP. Even open source basic ticketing systems have this feature!

[Clair Ferguson]

This is my first day on Jira, no merge is a pain. another for Merge.

[Christopher Skoropada _Appsvio_]

Hi @Clair Ferguson 

You can try our app, Issue Merger PRO. It has a lot of features dedicated to Jira Service Management projects.