If Jira Tickets Could Talk: A Day in the Life of an Issue😄

[#1]

Hello, Jira Cloud Admins! Ready for some fun content? Let’s imagine a world where Jira tickets could talk. What would they say about their "life" on your board? Let’s follow ISSUE-123 on its journey from creation to completion and see what it has to say!😎

👶Birth: The Creation of ISSUE-123

ISSUE-123 is born when a Product Manager logs a new feature request.

ISSUE-123 Says: "I’m here to solve a problem! Assign me to someone awesome."

But with vague requirements, it ends up waiting in the Backlog.

ISSUE-123 Grumbles: "Can someone please add a description? I don’t even know what I’m supposed to do yet!"

👦The Awkward Teenage Phase: Backlog Life

Weeks pass, and ISSUE-123 feels forgotten, watching other tickets move forward.

ISSUE-123 Complains: "Hey! Why am I still in limbo?"

Finally, during sprint planning, it gets picked as a quick win.

ISSUE-123 Cheers: "It’s my time to shine!"

👨‍🦱Young Adulthood: The In-Progress Journey

Assigned to a developer, ISSUE-123 moves to In Progress, but confusion arises.

ISSUE-123 Pleads: "Don’t abandon me now! Clarify the details!"

After some collaboration, work resumes, and commits pile up.

ISSUE-123 Boasts: "Look at me go! Making real progress here."

👱‍♂️Midlife Crisis: The Review Phase

In Code Review, ISSUE-123 faces scrutiny and minor fixes.

ISSUE-123 Sighs: "No one’s perfect, okay?"

Tweaks complete, it’s merged and ready for deployment.

ISSUE-123 Exclaims: "I’m approved! Time to make an impact."

👨‍🦳Retirement: Done, But Not Forgotten

Deployed and marked Done, ISSUE-123 feels accomplished.

ISSUE-123 Reflects: "I made a difference."

But then, it’s reopened due to a bug.

ISSUE-123 Groans: "Seriously? Can’t I enjoy retirement?"

A quick fix later, it’s finally done for good.

ISSUE-123 Says: "Now I can rest easy."

Final Thoughts

Jira tickets may not talk (thankfully😅!), but their journey tells a story. Keep workflows smooth and priorities clear to ensure every issue’s "life" is meaningful. Got a funny or frustrating Jira story? Share it in the comments below!

[Colleen Gotling]

At my company the ticket would say "hello! hello! is anybody out there?  I've been sitting here waiting for someone to move me out of open status for years. :-("

[Anahit Sukiasyan]

@Colleen Gotling haha 😅 It’s like the ticket is just sitting there, waving its hands, hoping someone will notice it. Hopefully, it gets some attention soon and can move forward-maybe even get some well-deserved "retirement" time after all that waiting! 🙌 

[Jeramy]

It could go like this....

Death: Done and Forgotten

Deployed and marked In Customer Review, ISSUE-123 feels accomplished.

ISSUE-123 Reflects: "I made a difference."

But then, it’s cancelled because the client changed their mind or didn't want to pay for the work. The issue moves to the graveyard.

ISSUE-123 Cries: "Seriously? This can't be how I go out..."

[Richard Bukovanský 2]

If that issue is born today, it's missing Gen Z || Gen Alpha speech. You know... Rizz, sigma... 😏

[Andrew Culver]

Seems like a lot of work was created because a PM created a random issue for little/no reason and nobody thought to ask "is it worth it?"

[Michael diLorenzo]

Can someone tell me the purpose of this article?

[Yatish Madhav]

Thanks for this @Anahit Sukiasyan  - made my Friday!

Yeah, i wish all my Jira tickets would talk to me ... and more importantly to the reporters because they become the long lost child OR the cousin that they'd like to disown but only know when they rolling in the monies! :D

Would be interesting

[Nic Thiele]

Quite a realistic analogy of the ticket lifecycle. Sad but true. 

[Anahit Sukiasyan]

Seems, everyone's tickets have their own stories to tell. :)))

[Geetanjali Sharma]

Amazing @Anahit Sukiasyan sometimes these tickets keep waiting for their retirement even though making an impact due to dependencies on other tickets

[Anahit Sukiasyan]

Thanks for the feedback, @Geetanjali Sharma

Exactly :)