Collaborative Efforts to Enhance Jira Knowledge and Support Newcomers

[Oday Rafeh]

Hey everyone, it's Oday Rafeh here! As some of you may know, I've been working with Atlassian products for over 5 years now, and I'm currently a senior technical consultant in data transformation. I wanted to start a discussion with all of you Jira cloud admins out there because I think we have a great opportunity to help out some of the newer folks who might be struggling with Jira.

When I first started using Jira, I had so many questions, and it was really hard to find the answers I was looking for. That's why I think it would be really cool if we could all work together to answer as many questions as possible, and help make sure that no one gets stuck.

So if you see a question on the Jira forum or somewhere else and you think you know the answer, please jump in and help out! And if you're not sure about something, don't worry - there are plenty of us here who have been working with Jira for a while, and we can help each other out.

Thanks, and looking forward to working together to make Jira even better!

[Imran Faruqi]

hi,

i need to setup board for my projects.

thank you

Imran Faruqi

[Oday Rafeh]

Hi @Imran Faruqi ,

Sure, I can help you set up a board for your projects.

First, you need to decide what type of board you need based on your project management needs. For example, if you have a software development project, you may want to create a Scrum or Kanban board.

To create a new board in Jira:

1. Go to your Jira project.
2. Click on the "Boards" dropdown in the top navigation bar and select "View all boards".
3. Click on the "Create Board" button in the top right corner.
4. Choose the type of board you want to create (Scrum, Kanban, or custom).
5. Configure the board settings, such as name, project, filter, and columns.
6. Save the board.

Once you've created your board, you can add issues to it by dragging and dropping them from the backlog or issue navigator. You can also configure your board further by customizing the columns, swimlanes, and cards.

Let me know if you have any other questions or need further assistance!

[lisa_jackson]

Hi, I'm a new Jira Cloud Admin and I'm currently doing the certification training. It is a lot to take on as someone new to all this and the company I am with already has an established Jira instance that's never really had any governance and I'm not sure where to start! Any tips?

[Oday Rafeh]

Hi @lisa_jackson , welcome to the Jira community and congratulations on starting your Jira Cloud Admin certification training! It's great that you're taking on this challenge.

When starting with an established Jira instance, it's important to first understand the current state of the instance, its usage, and its users. Some tips for getting started are:

Identify the stakeholders: Start by identifying the stakeholders, such as the Jira users, project managers, and other key people who use Jira in your organization. This will help you understand their needs and expectations from the system.

Review existing processes: Review the existing processes and workflows to get an understanding of how Jira is being used in the organization.

Audit the instance: Conduct an audit of the instance to identify any potential issues or areas for improvement. This will help you prioritize your efforts.

Develop a governance plan: Develop a governance plan that outlines the policies and procedures for using Jira in your organization. This can include things like project templates, workflows, issue types, and user roles.

Communicate with users: Communicate with Jira users to ensure that they are aware of any changes to the system and how to use it effectively.

Monitor and refine: Monitor the usage of Jira and refine your governance plan as needed.

Remember, taking on an established Jira instance can be overwhelming, but by taking a systematic approach, you can make the transition easier and more manageable. Good luck with your certification training!

[Danine O_Donnell]

Oday that is a great idea ! I will reach out when I ran into troubles. 

[Adrian Wedd]

Yeah, but it's not our job to document your products. Atlassian documentation has been lacking forever.

chatGPT knows the products pretty well and is more than capable of answering most of my questions, documenting workflows, helping with automation, JQL, etc. Maybe you can use it to document your own products.

[Oday Rafeh]

Hi @Adrian Wedd 

I didn't mean formal documentation of the product or process. Instead, if anyone has knowledge about a certain question or problem, they should jump in and provide an answer to help others who may encounter the same issue in the future. It doesn't matter where the information comes from, as long as it's helpful and allows for discussion and problem-solving. This way, the community can work together to debug issues and share their knowledge to help others. Additionally, having these questions and answers indexed in search engines like Google can make them easily accessible to anyone who may need them.