This project isn't available Message in Sandbox

[Clare Lawson]

Hello!  I have created a sandbox to test jira emails.  I can access the Service Desk project, but when I try to look at a different project where I Have escalated a ticket from the Service desk, I get an error that this project isn't available.  I can see the project in my project list in the Sandbox.  Any ideas what I can do?  It's the orange DPS project that I am getting the error on when I try and open. 

[Paul Cooper · Accepted solution]

I suggest you start by looking at your permissions configuration for the project and the tickets in the project (project and project tickets have separate permissions so make sure you check both places - see inside project settings-summary page).

regards

Paul

[Clare Lawson]

Would the permissions change/be different from Prod to a sandbox? How come I can see the project in the list in the Sandbox?  Thanks all !!

[Heather Ronnebeck]

Yes, the permissions in the sandbox can be different than your production instance. The thing to remember here is that the Sandbox is just a separate instance than your Production instance, and it is just labelled as sandbox for licensing purposes. 

[Clare Lawson]

I keep getting the "you can't do this in a free project" error.  Should that be happening?

[Paul Cooper]

Permission set-up is defined in a default set-up somewhere.

I just happened to create a new project this afternoon and noticed that our default permissions were not usable when the project was created.

Only once I had changed both project and issue permissions schemes the new project was usable

We don't create many new projects so I am going to live with it.

You might want to consider fixing your defaults to avoid a future issue.

Happy Admin'ing ... Paul :-)

[Clare Lawson]

Thank you!  I'll just keep playing with it.  

[Heather Ronnebeck · Accepted solution]

One of the few things I can think of here, is that the escalated user mailbox might not have permissions in the project you are trying to access. Sometimes the users need licenses and access with roles permissions in the project to access it. 

[Ram Sharma]

yes all community mumber