Atlassian Team members are employees working across the company in a wide variety of roles.
January 31, 2022 edited
Thanks for your patience as we’ve been carefully reviewing responses to our recent announcement. As a follow-up, I have consolidated top questions to clarify in this post.
But before diving in, I want to thank you all for your engagement with us. We will continue to listen to your feedback, and will answer any questions you have here in our community.
Doesn't Mac app share the same codebase with the iOS app? Tell me more about the effort required to maintain and grow this desktop app.
Yes, the Jira for Mac and our iOS App share the same codebase. However, there are some intentional differences between the Mac app and the iOS app in terms of design approach and user interactions that make it non-low effort for the team to maintain and provide the desktop experience that people want and expect from Atlassian.
When we first launched the Mac app, customers just wanted to be able to use the app for quick in and out tasks. Since then, we’ve spoken to many customers and heard that you all want more features in the Mac app so you can use it as an alternative to using the web version of Jira.
To add to this, we need to acknowledge that the vast majority of users of this codebase are iPhone users. Improvements that are the next most important things for our desktop users most likely are not the things that make sense for phones. As the needs of Mac and iPhone users widened, it made it more challenging for us to meet the needs of Mac users. We believe that the best desktop experience for Jira isn't going to be a Catalyst-ported iOS app.
Please add what you love about the Mac app here so we can better evaluate an alternate multi-platform desktop app.
I still want to use the Jira for Mac app! Can I?
Yes! You and your team still have access to, and can use the Jira for Mac app for the foreseeable future. We just won’t be shipping updates, bug fixes, or responding to support tickets starting in February.
Why are you sunsetting the Jira for Mac app when web performance is slower?
We hear your concerns regarding the speed of web, and are actively working on building the fastest version of Jira. In the last year we’ve made progress on several performance improvements, including making viewing issues 1.5x faster, and having issues create and loading dashboards at 2x faster speed.
We have work underway, are taking your feedback, and will continue to share updates in the Community.
I love Jira for Mac dark mode, will you bring it to Jira web?
Yes, we will continue support for Jira on iPad. In fact this decision will allow us to accelerate adding more tailored experiences and features for work on both mobile devices and tablets.
Thanks for your feedback
I appreciate you sharing your responses and feedback, and hope this post helped clarify some concerns. Please continue to share your experience, and we are here to help you navigate through the changes.
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