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Account created mail customization

sunita yadav
sunita yadav March 16, 2018

I want my own template to be implemented for customers e.g. When i add a customer account, a mail which goes to customer's email id with Username and password, that email i want to customize in our own format. 

 

Is it possible, if yes what are the steps. 

 

Thanks in advacne.

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Julien Rey
Julien Rey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 27, 2018

HI @sunita yadav it is unfortunately not possible with Service Desk out-of-the-box to customize the welcome email, but we have an open feature request to implement this: https://jira.atlassian.com/browse/JSDSERVER-1386

I highly recommend to watch and vote for this ticket to help the production team prioritize it.

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