Activity status changed by admin?

[Anders Grape]

When a customer replies back on a ticket the status changes back to "waiting for support" which is displayed in the Activity feed.

But the strange thing is that it´s logged not by the person that is assigned to the ticket but one of our Jira admins.

Is that a default setting that can be changed?

[Jack Brickey · Accepted solution]

@Anders Grape,

check your automation rule for moving in/out of waiting for customer. If I recall correctly this is how it is setup. You can change the default if you want. 

[Anders Grape]

Ah great, I found it. Thx

[Jack Brickey]

@Anders Grape, if you can accept the answer (check mark) that will help future searchers.