Add Activity stream to customer portal in service desk

[Rebecca Trinke-Faber]

Hi there,

I am wondering if I could partition the JIRA Service Desk customer portal to add Activity Streamer with the latest knowledge base articles. This would be great so our users can see that a knowledge base article has already been done for the issue they wish to submit.

Best Regards

Bec

[Sam Omidi]

Well, this is a good suggestion, but would you please take a look at here to see if it works for you. If not please let me know for further investigation 

[Rebecca Trinke-Faber]

Hi Sam, 

Yes, the search bar is always a good functionality.  But as you know people are lazy and don't necessary write the correct keywords for what they actually want, especially if english is their second language.  Having a live/up to date of what is trending or recently added would be a great benefit for our customers.  I suppose they (the customers) could configure their settings not to have the feed.

Cheers 

Bec

[Rebecca Trinke-Faber]

Hi Sam, 

Thank you so much for getting back to me. I was thinking something like this:  

2015-03-25 11_56_08-Fugro Survey Division Helpdesk - Service Desk.jpg

As our users would most likely be entering/looking the same issues that has already been recently entered or updated.  It would be great to have a feed that shows it is already there and they don't have to search for it.

Cheers 

Bec

[Sam Omidi]

You mean after creating issue? When customer writes the summary and clicks on Create? 

can you elaborate more please?