After server to cloud migration - best practice to inform / onboard external JSM portal user

[Henri Volk _amily_]

Hi,

we are currently planning our cloud migration and we have about 900 external JSM portal users... what is the best workflow to onboard them? On test migrations I am not sure if they all are correctly imported under "portal users", it also looks like they are added as active users without product access to user directory.

• just send them the new portal URL?
• let the execute on "forgot password"?
• set them to "suspended" in the user directory?

What was the method you used to inform / onboard your portal uses?

Thanks in advance,
Best, Henri

[Aleksandra Cieslak]

Hi @Henri Volk _amily_ ,

It is quite old thread but I am wondering which way did you choose?