Just a heads up: On March 24, 2025, starting at 4:30pm CDT / 21:30 UTC, the site will be undergoing scheduled maintenance for a few hours. During this time, the site might be unavailable for a short while. Thanks for your patience.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Attachments size >20kb is not able to attach in customer portal

pavan kumar
pavan kumar May 21, 2019
If the size of attachment is less than 20kb it’s working but it greater than 20kb I am unable to attach
Answer
Watch
Like Be the first to like this
419 views

1 answer

2 votes
Rambabu Patina _Appfire_
Rambabu Patina _Appfire_
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
May 22, 2019

Hi @pavan kumar ,

You can configure the file attachment size in the global configuration. Please go through configuring-file-attachments. Please note that configuring to large attachment size may lead to performance issues.

Thanks,
Ram.

Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events