Automatic mail from jira service desk has links instead of buttons.

[Chethan GR]

Instead of links at View request and Turn off this Request's notification i need buttons like below.

Please let me know how to get it

Regards,

Chethan

[Angélica Luz · Accepted solution]

Hi Chethan,

This issue is related to the outgoing email format.
Please, go to System > Default user preferences and check if the email format is set as text. If so, change to HTML.

Another setting that may cause this is the HTML email parsing. Go to Applications > Email requests > HTML email parsing.

Also, on your profile settings, check if the "Email type" is set as HTML.

Regards,
Angélica

[Chethan GR]

HI @Angélica Luz 

Thanks for the response.

I've made the changes and it's working fine.

Regards,

Chethan

[Chethan GR]

I've another query how can i configure a out of working hours notification in service desk

Something like this,

Hello,

We have received your comment. Please note that your comment has not been seen but will be actioned during the business hours selected when this ticket was created.

To learn more about our support offerings or to change your level of service, please click here.

Thanks, 

Regards,

Chethan

[Angélica Luz]

Currently, this option is not available, we have a feature request suggesting the implementation of this ability:
- https://jira.atlassian.com/browse/JSDCLOUD-4846
Please, click on vote and watch to receive updates about the feature.

The workaround, for now, is to edit the Issue created notification and add the working hours, so when the customer receives the notification they will know that they may not have an answer on the same day.

[Chethan GR]

Hi @Angélica Luz ,

Thanks for the response. I'll vote for the ticket and hope it happens to the earliest.

Regards,

Chethan

[Dean DiMonte]

that worked for us too Angelica.  Good post thank you