Automatically change the text used to search the knowledge base

[Paul Fechner]

I have a Confluence space setup as the knowledge base (KB) for my jira service desk project.

When the customers begins entering info into the summary field it automatically searches the KB. This works ok.

The problem is when the customer mistypes the application name or misses key information then the presented KB articles are not relevant. Worse is that the customer is not presented with relevant KB articles if the required information is entered in the description field and not the summary.

What i want to do is give the customer drop down boxes to choose from.  

Then have KB articles presented based on the selected values as well as the summary field.

Is this possible?