Automation rules based on language

[Ruby Badlands]

Hi community,

I need to automate the assignment of issues based on the language the customer chose in the portal, not on request type.
Is that even possible? Did anyone ever try?

Thankful for any ideas or workarounds!

Regards,
Ruby

[Laurens Coppens]

Ruby,

I think the only way this will work is through a scriptrunner script.

Out of the box automation rules do not have any capability to check the users language as far as i know.

You can however add a language custom field to your request and use an automation rule on that custom field.

Less scripting but it requires your users to select a language for each request, kind of a hassle i think.

Hope this helps,

Regards,

Laurens