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Automation

Steve Berno
Steve Berno
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February 28, 2019

Hello

I have set up a custom rule under Automation  when a new issue is created , and the user is a customer and the issue matches a number of request types , then alert these agents

The agents get the alert as an email but the email does not contain the issue details .

The email only mentions the new issue has been created and requires your attention.

I would like it to have the issue description in the email

Regards

Steve

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Susan Hauth _Jira Queen_
Susan Hauth _Jira Queen_
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March 1, 2019

Hi Steve,

Unfortunately there is no options for the OOB Automation to modify that email. There are add-ons that could help like JEMH, NOtifications for Jira, Automation for Jira. 

There is a suggestion raised with Atlassian that you should vote and watch for:

https://jira.atlassian.com/browse/JSDSERVER-4466

Cheers,

Susan

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