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Best Practice: Button in Customer Portal

Kai Krause
Kai Krause July 18, 2022

Hi, 

I want to add a custom Button in the requests View and want to create a comment in the issue . 

 

Here i will use scriptunner . But what ist the best approche. Use a web Ressource for the Button a send the issue Key a custom rest endpoint or create the comment with the Service desk api ? 

 

 

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Ram Kumar Aravindakshan _Adaptavist_
Ram Kumar Aravindakshan _Adaptavist_
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July 8, 2023

Hi @Kai Krause

Were you able to solve this requirement?

Thank you and Kind regards,

Ram

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Kai Krause
Kai Krause
Contributor
July 24, 2023

Hi,

im implent a webfragement that include a simple htmlform, that sends the data to the servicedesk api. 

 

I dont know ove that is the best way, but it works. 

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