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Can Agents make thier own Queues?

Jyoti Verma
Jyoti Verma
Contributor
April 21, 2019

Hi Experts

 

I can see only Admins have the option to create different queues - tickets views, is there any possibility Agents can create Queues of their own and is not visible to others?

 

Regards

Jyoti

 

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Alexey Matveev
Alexey Matveev
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April 21, 2019

Hello,

Only admins can create queues. It means that, if you want an agent to create a queue, the agent must be a project admin.

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Susan Hauth [Jira Queen]
Susan Hauth [Jira Queen]
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April 22, 2019

Hi,

Project Admins can also create queues if you don't want to give full admin rights

 

Susan

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Vishwas
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April 21, 2019

Hello @Jyoti Verma 

As for Jira Service desk roles are concerned Agents cannot create there own queues. Only Agents with with Admin privileges can create the queues.

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