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Can Jira Service Desk recognise the screen in which the customer faces problem/creates the ticket?

Siiri Ruuhela
Siiri Ruuhela
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June 3, 2018

Hi everyone.

My question is, can Jira Service Desk recognise the screen in which the customer has the problem/ from where they send the ticket? In a way that we could get the screen as an automation to the ticket type that "during which step" in our process the customer can't go further?

If it would be automated, we would not need to specify the ticket types too much. 

 

Thanks for your answers! xx

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