Forums
Home Product Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Product Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Comment to client dont stop SLA (customer feedback)

Luciano Oliveira
Luciano Oliveira January 24, 2020

After upgrade Jira Core to the version 8.6.1, my first SLA (response to client) dont stop when I comment to a client. This is a bug?

Answer
Watch
Like Adrian Stephen likes this
648 views

2 answers

1 accepted

0 votes
Answer accepted
Luciano Oliveira
Luciano Oliveira February 3, 2020

After upgrade the app Atlassian Universal Plugin Manager and reindex the project the problem was fixed

Reply
1 vote
elvir.dzeladin
elvir.dzeladin
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
Get recognized
January 26, 2020

Hi,

I assume you got jira service desk. Could you add a screenshot of your response to client SLA configuration ?

View More Comments
Luciano Oliveira
Luciano Oliveira January 27, 2020

Start
Item created

Paused
Status: waiting for approval
Status: pending

Stop
Comment: for customers
Resolution: Defined

Like
Luciano Oliveira
Luciano Oliveira January 31, 2020

@elvir.dzeladin there is something wrong with my configuration?

Like
Luciano Oliveira
Luciano Oliveira February 3, 2020

.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Jira Service Desk
Jira Service Management
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Copyright © 2025 Atlassian
    Privacy Policy Terms Security
    Welcome illustration

    Welcome to the new Atlassian Community

    Online forums and learning are now in one easy-to-use experience.

    By continuing, you accept the updated Community Terms of Use and acknowledge the Privacy Policy. Your public name, photo, and achievements may be publicly visible and available in search engines.