Configure Email address to create Next-Gen issue?

[Ajay Mishra]

Hi,

In new gen project we see only Microsoft and Custom as mail service provider option.

However if i try using Custom and use Gmail account it doesn't works. 

This is a blocker. 

[Angélica Luz]

Hello Ajay,

Welcome to Atlassian Community!

I saw that you created a ticket with our support related to the same question, so to avoid any possible misunderstandings or miscommunication that may arise from discussing the same matter on two different platforms, let's focus on the ticket instead.

Once it's resolved, feel free to share with us the resolution to help other community members that may face the same issue.

Regards,
Angélica