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Create issue which will be duplicate for each group's member as Reporter.

Nicolas PR
Nicolas PR
Contributor
July 18, 2018

We add Jira with ServiceDesk and we are questionning about the possibility ( and if it's a good idea) to use jira service desk as a "notification or call to action" system for our users ( customers ). Like a

The idea is to create one ticket and duplicate it to create one ticket by member of a particular group.

is somebody have an experience with it or a plugin's proposal to do ?

thks.

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Victor Mutambuki
Victor Mutambuki
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July 18, 2018

Nicolas.

Why would you want to duplicate one ticket?

If you want all your customers to see a ticket, create an organization and add the users in it. 

Victor

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Nicolas PR
Nicolas PR
Contributor
July 23, 2018

Hi Victor,

We thought about it, but we want one ticket by client. Like an invitation to personal answer.

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