Creator field on a sent e-mail

[Gustavo Cardoso Ferreira]

Hello all,

I´ve been trying to set an automation that will notify the Service Desk Team whenever a ticket is created. However, on this specific project, the team wants to be notified of who has created this ticket.

I can't find this particular field that shows what is the name of the creator.

I've tried with "Creator", "Creator Name", Creator_Name".

The only thing I could achieve is the id of the cretor.

Can anyone please share some light on this issue?

Thanks in advance

[Jack Brickey]

Let me first ask, why do you need automation vs. simply the built in notification on Create? The reporter is included in that notification.

[Gustavo Cardoso Ferreira]

I see, I haven´t tried that.

I was using the automation to show other information, such as the Request Type and some other custom field that were filled in the requesting form.