Service Desk reporting - Problem Management

[Lisa Cane]

Want to develop a range of operatonal and SLA reports for problem management. What extra can I do using All in One reporting plug in to what is availible within the core product?

[Marcel Nick]

Currently we  support only for cloud installations. 

[Ed Vera]

Is there anything for Server instances? 

[Marcel Nick]

Hi Lisa ,

We have a new JIRA cloud plugin to address Service Desk reporting usecase . 

Use cases

• Create overall satisfaction, SLA & custom charts & reports across all of your service desk projects within minutes.

• Publish and share Service Desk reports with all your stakeholders and bring reporting transparency to people even outside the Service Desk team.

• Perform analysis across Service Desk projects, slice and dice your data, analyze ticket age and optimise your cycle time with powerful filtering and analysis tools provided by VIEW26.

• And many more...

Kindly check and let us know your feedback !  :)

Cheers

Marcel