Customers auto added to Service Desk Customers role as well as added to Customers list

[Stephen Letch]

Hi

We are currently gearing up to switch from Zendesk to Jira Service Desk. In testing we've noticed that if a customer emails in via Service Desk, in the past they would just get added to the Customers list. Now they also seem to get added to the Service Desk Customers role in the Users and Roles area.

Is this normal/necessary? As far as I was aware the permission scheme would look for the security type 'Service Desk Customer - Portal access only' and would allow access based on the Customer being in the general customer list.

Is getting added in the users and roles area something new with 3.14.2? If so what is the purpose?

Thanks