I want to send customized emails on workflow events to internal users/agents in Jira Service Management .
Followed below article , but the subject and content of email is not matching the template I have added.
https://confluence.atlassian.com/adminjiraserver073/customizing-email-content-861253783.html.
Kindly help .
Can you show the template you made?
Do I understand correctly that you don't use add-on apps to handle the emails?
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We don't use any addons to handle emails, and the email content is just a thanks you message with request details.
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