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Does anything happened with the Automation function in Service Desk?

Carina Verdugo
Carina Verdugo
Contributor
September 12, 2017

Since yesterday we've been having problems with Automation function.

Our rules were disabled and our tickets are not bringing all of the information required from custom fields!

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Mirek
Mirek
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Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
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May 30, 2024

Hi, 

Hard to say what could happen here without going more into the details. Maybe someone did some changes to the instance? Would be good to check first the logs or Audit Logs for specific Rules. 

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