I have created a calendar with a five day work week, where every day is 10 hours (8:00 - 18:00).
I have created a SLA with a goal of 60h.
When I create a issue the goal is set as '1w', but a week only has 50 hours?
When I set the SLA goal to 70h, the goal is adjusted to '1w 1d'.
When I set the SLA goal to 50h, the goal is adjusted to '4d 10h' (which is the same as 5 days and is correct).
Can anyone explain why a week has 60 hours in this case (I double checked, the week only has five working days).
Is it possible to show the SLA time always in hours?
Leontien,
Because you've created an SLA goal of 60hrs.
Victor
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