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Email Alias - How to connect one email address but only create tickets for 1 alias of that email

Sarah
Stephanie
Contributor
June 13, 2019

We have a general email, info@URL... we have another email alias of info which is support@url

I have connected info@

but i only want to recieve support tickets for support@ rather than all of the info emails. 

is it possible to do this? 

info@ gets all sorts of random emails, sales emails, etc... and we want to eliminate that and have it just be support@. 

possible? 

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