Email Request and Notification - Reply

[Julian Castello]

Hello,

i configured jira service desk like this :

Outcoming notification : servicedesk@mydomain.com

Customer request by email 

I have 3 projects for 3 clients. I created 3 email address to be able to create a ticket by email

support.nameofeachcompany@mydomain.com

My question is : When a ticket is created, the notification is send by servicedesk@mydomain.com, not by support.company, if the client receive a notification by servicedesk@mydomain.com and he would to reply directly by email, it can't works... The reply need to be receive by support.company, right? What's the good process to solve that?

Thank you! 

[Jack Nolddor _Sweet Bananas_ · Accepted solution]

Hi Julian,

First at all, have you configure the mail channel for the JSD Project or a generic Mail Handler?
I meant, on JSD projects you must configure the Project settings >> Email requests instead

If so, does configuring the same email you are using for each JSD Project at the top of the Notification Scheme page solve your problem?

Project settings >> Notifications

Regards.

[Julian Castello]

Hello ! 

I don't see that.... I changed for each company, thank you ! It seems exactly where was my problem !