Email in jira service mananagent

[Andrey Miranda Diaz]

Good  afternoon ,

We  are going to migrate our Jira sofware  to Jira service management and we would like to know about the opcion with email that create a case  .

for example we have somes questions :

 Is it possible to have an answer template?

 Can we have several aliases  related to a single emailbox   with different issue types and different request types in each project?

These questions are for the cloud version and the server version

Thanks

regards

[Andrey Miranda Diaz]

Someone can you help me with this Questions ?