Centreon & JIRA Service Desk (speed up the Incident Management)

[Luigi_Ferri]

Hi,

I would like to have an integration between Centreon and JIRA.

Centreon is the monitoring tool of my inftratructure.

JIRA + Insight are the workflow for Incident Management + CMDB.

I would like to implement this solution:

1. Centreon Allarm

2. Ticket inside JIRA Service Desk + Asset impacted by the Centreon allarm

Have you implemented a similar scenario? Thank you for the support!

[Nicolas COULIN]

Hi,

Did you succeed in your integration?
I am interested in your feedback.

Thank you,

[Nils Magniez]

Hello,

Not sure this is still relevant for you guys but if anyone gets here, be aware that we have a Jira provider in our open-ticket module implementation.

Please refer to our official documentation https://docs.centreon.com/docs/alerts-notifications/ticketing/

If you're more interested in a more automated way, although we do not have an official implementation for Jira, you can consider developping your own stream connector.

More info here: https://docs.centreon.com/docs/developer/developer-stream-connector/

[Godfrey Obinchu]

Hi,

I am also looking for a solution or way to have this same scenario, integrating Centreon + Jira ticketing